Payment Policy

  1. Cash payment to the nearest Tile Center branch
  2. Cheques (To be cleared before items are delivered or picked-up.)
  3. Bank to Bank deposit (Payee: The TileExpo Trading Inc.)
  4. All major credit cards to the nearest Tile Center branch

All online transactions and inquiries must be confirmed via:

  • Official Tile Center Facebook Messenger
  • SMS
  • Call
  • Email

Delivery Policy

  1. Delivery Charge. Selling prices are not inclusive of delivery charge. A delivery charge shall be imposed based on the weight of the item. Delivery charges only covers delivery until the 2nd floor of the specified address at PHP 0.5 pesos per Kilogram.
  2. Additional charges or fees. For Delivery sites that may require additional charges or fees, i.e. entrance or delivery charges or fees for deliveries inside gated villages, subdivisions, closed areas, business centers and districts such as Bonifacio Global City, or other similar areas, the customer shall shoulder said additional charges or fees. In this regard, the customer shall be required to divulge any information of additional charges or fees which may be incurred in the delivery of the purchased item/s. the customer shall likewise shoulder any toll fees that may be levied in the course of the delivery of the purchased item/s. the company shall advise if there are toll fees that will be paid for the delivery of the at the customer’s designated delivery address. These additional fees shall be paid on top of and in addition to the delivery charges imposed by the company. if there are unforeseen additional charges which the customer may not have known at the time the delivery form is accomplished but was paid by the company in the course of the delivery, the customer shall reimburse the company immediately prior to accepting the delivery. the company reserves the rights to reuse delivery if these additional charges are not paid by the customer. The company shall deliver purchased items to a maximum of two (2) floors up or down (for basement deliveries) only.
  3. Delivery Date. The company shall provide the target date of delivery upon purchase. The target delivery date will vary depending on the following situations or scenarios:
    1. the quantity and size of the items to be delivered.
    2. the availability of the company’s delivery trucks.
    Should there be any changes in the lead time for the delivery due to full schedule, especially during peak periods, or other similar causes, the company shall advise the customer ahead of time usually within two (2) days through SMS or phone calls by the company’s delivery coordinator. The company is unable to set a fixed delivery time due to traffic conditions and variability of handling duration.
  4. Single purchase. for single purchase, the company encourages the customer to bring or
    pick up the items.
  5. Second delivery charge. A second delivery charge in accordance with the Company’s delivery charge matrix shall be charged by the company in the following instances:
    1. Should the delivery team be at the given address and the customer or his authorized representative is not available to receive the gods, is unwilling to accept delivery of the goods, or decides to cancel delivery on that day.
    2. Should the customer provide the wrong delivery address or contact number/s.
  6. Delivery Proper. To assist the company’s delivery team during the actual delivery of the purchased items, customers must ensure the following conditions:
    1. That there must be sufficient access or space to complete the delivery of items;
    2. That the area for delivery must be safe and free of fragile or breakable items such as but not limited to ceiling lights, chandeliers, vases, picture frames, mirrors, figurines, etc.;
    3. The customer must ensure that the entryways or doors are wide enough to facilitate entry of company deliver team and the purchased items.
    If any of the three (3) circumstances mentioned above are present, the company’s delivery team shall have the right to refuse delivery and shall leave the item with the customer. Should the customer himself use excessive force to bring large and or heavy items into the home, office, or condominium, the company shall not be held liable for any resulting damages either to the items or the surroundings. If the customer insists or request for the company’s delivery team proceed with the delivery despite the presence of any of the three (3) circumstances, the customer agrees to absolve the company and its delivery team from any damage resulting from said delivery.
  7. Item storage. The customer agrees that items purchased shall be immediately scheduled for delivery. The company does not provide storage for sold and purchased items.

Store Pick-up Policy

Store pick-up conditions. A customer shall present the Sales Invoice upon claiming the purchased items. If the customer authorizes a representative on his behalf to claim the purchased items, the customer’s representative shall present an authorization letter from the customer along with a photocopy of a valid government-issued ID of the customer himself, the original sales invoice or official receipt, and the representative’s valid government-issued ID. A customer who purchases using the company’s online facilities shall ensure that the name provided in the sales invoice is the same as the name provided in the credit card used in purchasing the items. Online customers who elect to pick up the same items must follow the above instructions in order to claim their items in store. The company reserves the right to deny the pick-up of any item in the event that the customer fails to sufficiently present all of the above documentation.

Third Party Delivery

In the case of a customer electing a 3rd party delivery service to deliver his items, the company will not be liable for any damages during transit and unloading o ft he items, the company will also not be liable for any scheduling delays or issues that may arise.