All online transactions and inquiries must be confirmed via:
Store pick-up conditions. A customer shall present the Sales Invoice upon claiming the purchased items. If the customer authorizes a representative on his behalf to claim the purchased items, the customer’s representative shall present an authorization letter from the customer along with a photocopy of a valid government-issued ID of the customer himself, the original sales invoice or official receipt, and the representative’s valid government-issued ID. A customer who purchases using the company’s online facilities shall ensure that the name provided in the sales invoice is the same as the name provided in the credit card used in purchasing the items. Online customers who elect to pick up the same items must follow the above instructions in order to claim their items in store. The company reserves the right to deny the pick-up of any item in the event that the customer fails to sufficiently present all of the above documentation.
In the case of a customer electing a 3rd party delivery service to deliver his items, the company will not be liable for any damages during transit and unloading of the items, the company will also not be liable for any scheduling delays or issues that may arise.
Return and exchange goods are accepted within 30 days of invoice. It should be in its original packing and good condition. 25% surcharge will be imposed after the 7th day.